International shipping
We ship chess sets and supplies from our warehouse in South Dakota to more than 150 countries. Every international order is carefully packed, tracked and insured, and you'll see shipping, taxes and duties at checkout before you pay.
- Add a phone number you answer. Customs and couriers use it to avoid delays.
- Double-check your delivery address before you place your order.
- Check your country's import rules, especially for wood, stone or electronics.
Do you ship to my country?
If your country appears in the shipping address list at checkout, we can deliver to you.
At checkout, choose the option that combines shipping with taxes and duties. You pay once, and customs clearance has one less step.
What shipping options are available?
At checkout you'll see the options for your address, with prices and estimated delivery times.
3 to 5 days to most countries
5 to 7 days to most countries
3 to 14 business days, depending on destination
To many countries, for small items
Will I pay taxes and duties?
Most countries charge import taxes or duties. Your estimate appears with the shipping options at checkout. For most destinations, you can choose to pay it at checkout or when your package is delivered. Paying at checkout usually means a faster delivery with no surprise fees at your door.
Which payment options can I use?
- Credit and debit cards: Visa, Mastercard, American Express, Discover and more
- PayPal, Apple Pay and Amazon Pay
- Bank wire for orders over $1,500 (contact us first to set it up)
When will my order ship?
Paid orders for in-stock items usually ship the same or next business day. If something holds your order up, we'll email you with the reason and what to expect. Common reasons:
- An item is temporarily out of stock
- Items from more than one warehouse need to be combined into one export shipment
- We need to confirm a detail, such as your address, to avoid a reshipment
- A payment needs an extra security check
If part of your order is backordered, we'll check with you before splitting it into two shipments, since a second international shipment may cost extra.
How do I track my package?
As soon as your order ships, we email you a tracking number. Every international order is also insured against loss or damage at no extra cost.
How do you protect against fraud?
We screen international orders to protect your payment account and ours. If something needs confirming, we may contact you to make sure you're the authorized cardholder before your order ships.
Guarantee and returns
Every purchase is backed by our 90-day guarantee. If you want to return an item for any reason, let us know within 90 days of your purchase date.
If an item arrives clearly damaged or defective, we cover the return. Otherwise, return shipping is your cost, and we refund your purchase once the item reaches us.
WHY CHESS HOUSE?
Warehouse
418 W Industrial Rd
Canton, SD 57013, USA
Phone
1-800-348-4749