Order Status

Has my order shipped?

As soon as your order is packed and on its way, we email you a shipping confirmation with your tracking number. In-stock orders placed by 2pm Central, Monday to Friday, usually ship the same day.

You can also check the status of any order in your account's order history.

How do I track my order?

Click the tracking link in your shipping confirmation email to follow your package to your door. Tracking can take a few hours to update after the carrier picks up the package.

How do I change or cancel an order?

We can usually make changes until your order is processed for shipping, so reach out as soon as possible. In-stock orders often ship the same day.

• During business hours: call 1-800-348-4749, Monday to Friday, 10am to 4pm Central.
• After hours: send us a message with your order number and the change you need.

We'll do our best to make it work. If your order has already shipped, we'll help with the next best option.

When will my backorder arrive?

A backorder is an item that isn't in stock yet when you order it. Many product pages show an expected date. If not, we'll email you an estimate soon after we review your order, and let you know if that date changes.

If your order also has in-stock items, see how we handle partial shipments.