Returns and customer care

Our 90-day return policy

We may charge a fee if a return arrives incomplete or clearly mistreated.

How do I return or exchange an item?

1. Contact us first

Send us a message or call 1-800-348-4749 (Monday to Friday, 10am to 4pm Central) with your order number and the reason for the return. We'll send you your return options and an RMA number.

If something is damaged or defective, send photos if you can. Often we can send a replacement part or fix the problem without a return at all.

2. Pack it carefully

Use the original box and packing if you have them, packed the way it arrived. Include your receipt or a note with your order number and any instructions.

3. Ship it to us

Use the prepaid label we email you, or ship it your own way, to:

Exchanges

Contact us and we'll recommend the best way to handle it for your item. If you'd like the new item sooner, you can place a new order now and return the original separately.

What if my order arrives damaged, incomplete or wrong?

We're sorry, and we'll make it right quickly. Contact us with your order number and a photo if possible.

Please keep the box and packing material until we've resolved it, since the carrier may need them for an insurance claim.

When will I receive my refund?

We process returns several times a week. Once your return arrives, we refund your original payment method. Allow a few days for it to show in your account.

Prefer store credit? Just ask, and we'll send you a gift code to use on a future order.