Billing help
I have a question about a charge
Start by signing in to your account. Your order history shows each order's items, total and status, which often answers the question right away.
Still unsure? Contact us or call 1-800-348-4749 (Monday to Friday, 10am to 4pm Central) with your order number, and we'll sort it out.
I need a copy of my receipt or invoice
Sign in to your account and open the order. You can view and print the details from there. Your order confirmation email also works as a receipt.
Paying by purchase order? Your accounts payable office receives the invoice when the order ships. Need another copy? Just ask us.
When will my card be charged?
Your card or payment account is charged when you place your order. This includes preorders and backordered items.
If your order changes, for example an item is removed or canceled, we refund the difference to your original payment method. You'll see the full charge plus a separate credit for the refund.
Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.
WHY CHESS HOUSE?
Warehouse
418 W Industrial Rd
Canton, SD 57013, USA
Phone
1-800-348-4749